We Won’t Go Through the Contractor Interview Process Ever Again!
We used Excel Builders this past winter for a large remodel project that included expanding our upper ½ story and finishing our lower level. Trent and Maggie were so easy to work with, and really made what could have been a trying experience relatively painless.
My husband was very impressed with how easy it was to contact Trent. If he called Trent it was unusual to not have the call returned within an hour or so, and in talking to others who have worked with contractors I have found that this is almost never the case. Both he and Maggie really listened to us and what we were expecting from this project, and it turned out far better than we were hoping. There were of course some setbacks, but none worth mentioning specifically because 1) there’s no way to handle a project of this size without some hiccups, and 2) said hiccups were handled so efficiently and HONESTLY. I hate to think about some of the other contractors we interviewed. I’m sure there would have been significantly more issues, and we just don’t know how they would have been resolved.
We have 3 big dogs, and one was recently rescued from a horrific situation. She was very scared of new people, but Trent always took a few minutes to sit on the floor with all three for some tummy rub time. It was a gesture that went even further with me than it did with them!
Right to the end, when Trent gave us a gift basket that contained wine, Twins tickets, and dog toys (if you knew us you’d know how perfect that touch was!), we have been nothing but impressed with Excel Builders. There are other projects that we’ll be doing in the upcoming years, and we won’t go through the contractor interview process ever again. With the care, communication, quality work and professionalism, Excel has definitely gained our loyalty. Thanks again to Trent, Maggie and everyone else involved in our project. We still can’t believe how beautiful our home looks!! ~ Cindy, Minneapolis
Kitchen & Bath Remodels
We completely gutted an original bathroom in a house built in the 1920s. The bathroom was remodeled with a new tile floor, drywall ceiling and walls, new plumbing fixtures (including pedestal sink, tub, toilet), tiled walls around the shower, new bathroom exhaust fan and the existing original window was replaced with an energy efficient double pane window.
In the kitchen the existing laminate countertop was replaced with a solid surface quartz countertop, a new under-mount sink was plumbed and a backsplash was added. The existing plaster kitchen ceiling was removed and a new drywall ceiling was added with recessed lighting and a pendant fixture over the sink.
Trent was easy going and fun to work with. He gave good design advice when asked but left most of the decisions up to us. The project started as a bathroom remodel but Trent did a great job so we added a few small projects in the kitchen. Everything turned out great and we would definitely hire Excel again.
Worked Extra Hours to Get The Job Done!
After some delays with obtaining the chosen product, things went well. The fact that the product was on backorder, was not the fault of the contractor. I was kept informed of the problem, and the contractor was always available to take my calls or respond to my e-mails. After waiting for a month for the product to come in, we decided to switch suppliers.
After that the job went smoothly. I was very happy with the job the contract and his workman did. They put in extra hours to get things done before the holiday. – Mary M.
Full Master Bathroom Overhaul
In January 2010, Excel Builders/Trent Newville completed a full master bathroom overhaul for us. Excel’s service included initial consultations, design assistance, help with materials selection, as well as the actual demolition and renovation work. Excel was very helpful recommending and coordinating with the various suppliers for tile, fixtures, etc. Trent and his associates did most of the actual renovation, using subs for electrical, plumbing and painting.
Overall we are extremely satisfied with both the final result and Excel’s performance. The work included extensive floor and wall tile work as well as a complete replacement of the fixtures and vanity. The work was finished on the agreed upon schedule and within budget.
Changes to the schedule or modifications to cost or design were discussed and agreed to ahead of time and generally fit with the original plan. The quality of the work is excellent. The professionalism and thoroughness of Excel and its associates also were outstanding. We are satisfied customers and would use Excel again for another job. – Brian M
Bathroom Remodeling – Same Day Estimate
I contacted Trent Newville with Excel Builders to remodel a small bathroom for us. Trent came over to our home to measure the bathroom and gave us an estimate that day. Trent was very professional and so helpful in explaining the process of the remodel from start to finish. My husband and I are so happy with the results.
Trent and his crew completed the project on time and on budget. We were very impressed by the work ethic and attention to detail. We would be very pleased to have Excel Builders work on our home in the future. – Denise and Brian
Home Improvements – On Time, Within Budget
We would highly recommend Excel Builders, LLC for any home improvement project. Trent is honest, truly cares about his customers and the craftsmanship that goes into his work. He has been reliable, punctual and knowledgeable in every aspect of our experience in the several home improvements we have hired him for.
We are very happy with the work and the quality of the materials used. The project was done on time and on budget. Trent provides a very professional service and I would highly recommend Excel Builders, LLC for any job. – Mike and Melissa
Custom Remodeling Work to Your Satisfaction
Excel Builders was exceptional to work with. The work was done exactly as promised with the utmost attention to quality workmanship and detail. I highly recommend Excel Builders and will be recommending them to anyone I know that is looking to have a job done right. – John Lippert
Custom Dream Home Construction – Quality New Home Builders
Trent Newville and his associates built the home that we live in and we are most definitely satisfied with the quality of work and craftsmanship that they put into the house. We had looked at many other homes during the time that we were looking to purchase, and we were most impressed with the attention to detail in their work.
We have received numerous compliments from our friends and neighbors. We have not had any major problems with our new home. The few, small concerns that we have had have been promptly taken care of. Trent Newville and his associates are very reliable and they have always been available to answer our questions. All in all we believe that a home buyer should have a trusting relationship with their builder and that is what we have with Trent.
Best Customer Service from Top Minneapolis Building Contractor
I recently worked with Trent of Excel Builders as we needed several build-outs for new tenants in our commercial building. Trent was extremely easy to work with. He led the project, followed up where necessary and basically stayed on top of it from beginning to end. In addition, he kept me apprised of the progress of the project, as well as upcoming events, and discussed possible resolutions to little snags they ran into.
He is very professional, yet down to earth, and has a great sense of humor. I consider him to be our company’s preferred contractor and plan on using him and his company for future build-outs. – Terri Hendrixson, G & Company, LLC.
Expert Home Builder and Project Manager
Ten stars!!! Trent Newville is outstanding at project management and customer service. Priority number one was to make sure I was happy with every detail. He stayed in close communication with me during the entire process. I couldn’t be happier with the experience and the results!
- Lucinda M.
Small or Large – Your Home Improvement Project
Very professional, he kept in touch throughout the process of searching for double storm doors to match my old ones. He found a better quality replacement, he refinished my double oak wood doors, and everything was accomplished in 6 hours. Trent and John are EXCELLENT – Debra M.
Bathrooms & Kitchen Remodels – Your Project Done Your Way!
The owner is Trent Newville for Excel Builders. Excel Builders completed a bathroom remodel for us. Excel Builders were very accommodating and wonderful to work with. Great customer service! Trent always kept in touch and was very responsible. Trent was great with returning calls, keeping in touch, and was always friendly and professional. – Jim and Katherine S.
Home Building Projects with Great Communications
Excel Builders were great! They were on time, responded promptly to emails/phone calls, communicated thoroughly, and did a beautiful job. We felt they really cared about “taking care” of us and our project and also had great ideas and insight. They were also extremely clean and thoughtful. I’d recommend them to anyone. – Lacee A.
What Twin Cities Remodeling Customers Say About Excel Builders
Super! – Angela W.
Home Building Projects with Great Communications
Excel Builders repaired the creaky old stairway to the second floor and remodeled our bathroom, as part of the same job. The stairway is very narrow and was built without stringers (in about 1915). The treads were cupped and splitting, it was incredibly noisy, and the whole thing felt like you might fall through into the basement at any time.
Several remodelers had looked at it and went away shaking their heads. Dave took the time to figure out how it was put together and how we could most easily repair it from below, without tearing it out entirely. He reinforced each step with 2×6, replaced missing supports, glued and screwed everything together (it was the nails that were so noisy), and added two 2×4 stringers below to support the structure. I am very pleased with the results, it feels solid now, and is much quieter. – Kristin W.
Detailed, Elaborate, and Creative Bathroom & Kitchen Remodeling
Excel Builders remodeled our bathroom. In the bathroom they installed a ceiling ventilation fan with wall switch, removed the old whirlpool tub and pedestal sink, and reconfigured storage shelves so they opened into the bedroom instead of the tub area. They reframed and prepared the walls and installed ceramic tile on the tub surround, installed a medicine cabinet, L-shaped shower rod, moved the light fixture and put in a new heat vent.
All parts of the job were complicated by extremely tight spaces and various old-house architectural issues. Excel Builders were a pleasure to work with throughout, made helpful and creative suggestions communicated very well and worked hard to minimize the disruption to our lives. We started with an extremely cramped bathroom with serious humidity problems, and a dirty old whirlpool-style tub only 30 x 60, with a ring-shaped shower rod and three shower curtains. Not pleasant for either baths or showers!
The tub was a tight fit between the chimney and a window wall, and the normal-sized sink was too large for the space. We also had a very tight budget. I first hired Excel Builders to install the vent fan, a job that was complicated by lack of wall space, low roof overhang and lack of attic access. They were creative, quick, thoughtful and tidy!
So, while I worked with the plumber to find the right size tub and sink, Trent helped me plan the rest of the remodeling. He answered numerous questions and explored the alternatives with me, gave good advice and helped me save money in many ways. Trent’s estimate was accurate, he stayed in constant touch, and my many small “extras” were handled with equanimity. Both Trent and Dave, the carpenter, were very easy to talk to, and respectful of our time and convenience throughout the job.
Although the plumber I had hired was not so considerate (the tub was delivered late and the sink was the wrong one), Trent rearranged schedules so that no time was wasted.
The finished project is a great success, functional and beautiful. I am already planning what I can have them do next winter. – Kristin W.
Bathroom Remodel – August 2009
Planning – Listen to the wants/desires of us, the customer
Execution – Work crew was professional and courteous
Completion – End product was high quality/standard work, Project completed within specified dollar budget, Project completed in less than original estimated timeframe of 2-3 weeks without any shortcuts, Communication of project was prompt and informative
Follow up – “To Do” list/minor project clean-up was done in a very timely manner, Customer treated like #1…no focus on “other projects”
Conclusion – Very satisfied customer and would highly recommend Excel Builders for any of your future residential/commercial projects. I know we would use Excel Builders again in the future without hesitation. – Jill and Max H.