Our goal from the very first contact with a potential client is to establish a positive relationship and earn a happy, lifelong client. Because we value clear and positive communication with our clients, our interaction with potential clients typically follows an established process.
The process of receiving a quote from Excel Builders usually looks like this:
1. Phone consultation
To respect everybody’s time, we first like to talk with you over the phone so we can get to know one another and see if we are potentially a good fit to work together. Our consultation takes about 20-30 minutes, and may be conducted when you initially call our offices, or can be scheduled out. In order to provide a quality estimate we like to ensure we have all the essential questions answered, and will discuss many items with you, including:
- Location of home - is it in our service area?
- Age of home
- Experience completing remodels
- Have you completed a remodeling project of this nature?
- What was your remodeling experience?
- When do you plan on starting the project?
- When do you need the project completed by?
- Not what you expect to pay for a project, but what you want to invest in a project -- this investment determines the scope of work
- Establishing a budget for a remodeling project is not any different than establishing a budget to make a purchase for yourself, such as buying a car or a new toaster
The phone consultation is also your time to ask questions and decide if you think Excel Builders would be a good fit for your project.
2. In-home consultation
Upon completion of our 20–30 minute phone consultation we will together determine if it is advantageous to set up a face-to-face consultation at your home. The in-home consultation allows for the nitty-gritty information for the quote to be gathered. The hopes and ideas shared over the phone can be talked about in-person in the very space where the work will need to be completed.
3. Presentation of quote
After the in-home consultation we will establish a basic budget for the project and present you with a quote. With this in hand, you can then determine if you would like to start the design process with us.
From the first phone call to the completion of the remodel, we truly would describe our process as a real collaboration between us and our client. There are a lot of decisions to be made when remodeling, and it’s our job to guide you and produce the highest quality product for you. It’s also our job to give you a realistic estimate from the beginning, so there are no surprises along the way.
We adore all our amazing clients and want everyone to have the best experience possible when working with us! We think our process for providing a quote helps start us off in the right direction!
Connect with us today at Excel Builders for design plans and quality remodeling work that will add beauty to your whole home! Hopkins, Chaska, Eden Prairie, Minnetonka, and areas surrounding the West Metro in MN.